|
| |
Step 1: |
Once
you are on the phone with a member of our support team, you will be
directed back to this page after your support representative provides
you with a unique connection code. You will then enter the code in the
field below and click the Click Here button to initiate the screen-sharing session. |
| |
| Step 2: |
You are prompted to download a small virus-free plug-in. |
| |
| Step 3: |
With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
| |
| Step 4: |
You
are in full control of your computer at all times. You always have
overriding control of your mouse and keyboard, and you can end the
screen-sharing session at any time. |
|
|
|
